FAQ's
Here are the answers to questions you might. If you don't find your answer below and still need assistance, please contact our Customer Service.
🛍 Product & Ordering
1. What types of products does HV Cover offer?
HV Cover specializes in mobile accessories, including premium phone cases, wireless chargers, power banks (including MagSafe-compatible), travel adapters, and cables.
2. Which phone brands are supported?
HV Cover provides accessories for Apple (iPhone 7 through iPhone 16), Samsung (S, Note, Fold, Flip, A series), OnePlus (7 to 13 series, Nord), Google Pixel, and Motorola devices.
3. Are the phone cases original or third-party?
HV Cover offers both branded and premium third-party cases designed to meet high standards of durability and style.
4. How can I place an order?
You can place an order directly through their website at [hvcover.com](https://hvcover.com).
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🚚 Shipping & Delivery
5. Do you offer international shipping?
Currently, HV Cover ships only within India but is working towards offering international shipping options in the near future.
6. How long does delivery take?
Delivery times may vary based on location and product availability. For specific delivery estimates, it's best to contact their customer support.
7. How can I track my order?
After placing an order, you should receive a confirmation email with tracking details. If you haven't received it, contact HV Cover's customer support at [hvcover@gmail.com](mailto:hvcover@gmail.com) or call 7208008720.
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🔄 Returns & Refunds
8. What is your return policy?
HV Cover accepts returns within 7 days of purchase, provided the item is unused, in original condition, and in its original packaging.
9. How do I initiate a return?
To initiate a return, contact HV Cover at 7208008720 (mailto:hvcover@gmail.com) with your order details.
10. When will I receive my refund?
Once your return is received and inspected, HV Cover will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within a certain number of days.
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🔒 Privacy & Payment
11. How is my personal information used?
HV Cover collects personal information to process transactions and provide services. They do not share your information without consent, except as required by law.
12. What payment methods are accepted?
Payments are processed securely via Razorpay, which complies with PCI-DSS standards.
13. Is my payment information stored?
No, HV Cover and Razorpay do not store your card data on their servers.
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📞 Customer Support
14. How can I contact customer support?
You can reach HV Cover via email at [hvcover@gmail.com](mailto:hvcover@gmail.com) or by phone at 7208008720.
15. What are your customer service hours?
Customer service is available Monday through Saturday, from 10 AM to 7 PM IST.
16. Do you offer WhatsApp support?
Yes, HV Cover provides WhatsApp support for quick assistance.
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🧾 Policies & Legal
17. Where can I find your terms and conditions?
HV Cover's terms and conditions are available on their website at [Terms and Conditions](https://hvcover.com/pages/terms-and-conditions).
18. How can I withdraw my consent for data usage?
You may withdraw your consent at any time by contacting HV Cover at [hvcover@gmail.com](mailto:hvcover@gmail.com).
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🆕 Products & Updates
19. How can I stay updated on new products?
You can subscribe to HV Cover's email list on their website to receive updates on new launches and promotions.
20. Where can I find information about new product launches?
Information about new product launches is available on the HV Cover website under the "New Launches" section.